FAQ
phone
Calls among the four FSM States of Chuuk, Kosrae, Yap and Pohnpei are considered domestic calls. All calling charges are based on actual conversation time. Calls with fractions of one second or more are rounded to the next minute. To any state, calls are $0.15 per minute for Direct Dialing and for each additional minute.
All calls made to destinations outside of FSM are considered international calls. All calling charges are based on actual connection time. Calls with fractions of one second or more are rounded to the next minute. Prepaid card calls get up to 20% discount or $1 per minute, whichever is higher. For international calling rates, click here.
The following are monthly recurring charges for each custom-calling feature:
- Call Waiting: $0.50
- Call Forwarding: $0.50
- Three-Way Calling: $0.50
- Speed Dialing 8: $0.50
- Speed Dialing 30: $0.75
- Calling Line Identification (Caller ID): $2.70
- Call Waiting Caller ID: $0.50
- Any three combination of call waiting, call forwarding, three-way calling and speed dialing 8: $1.00
To install custom-calling features, you have to pay a $6.00 service connection fee. Only one central office connection charge will apply at one time, regardless of the number of custom-calling features installed.
For example, if you come in today to install call waiting and call forwarding, you pay the $6.00 service connection charge. If you come in the next month to install speed dialing 8, you pay another $6.00 for connection. But if you install all three services the same day, you pay only $6.00.
For any type of telephone, follow these instructions:
- Call waiting: While on the phone, a beep tone alerts you to another call. Press and release the receiver button. Your first call is placed on hold and you will automatically be connected to the second caller. To return to the first call, press and release the receiver button again. Your second call is placed on hold and you will be connected to the first caller.
- Call forwarding: Lift the handset, dial 72# and wait for another dial tone. Dial the number at which you wish to have your calls forwarded. If the line is busy or doesn’t answer, repeat the above procedure. To turn off call forwarding, dial 73# and listen for two beeps.
- Three way calling: Dial a number, press and release the receiver button to get a second dial tone, then dial the second number. Press and release the receiver button again to connect the two calls together. If either of the other two people hangs up, you can continue to talk to the one remaining.
- Speed dialing 8: Lift the handset, dial 74# and wait for another dial tone. Dial one of the eight one-digit speed numbers (2 through 9), then dial the number you wish to speed call. Press the # button, wait for two beeps and hang up. Repeat the procedure up to eight times. To use, press the one-digit code for the number you want to call.
- Speed dialing 30: Lift the handset, dial 75# and wait for another dial tone. Dial one of the thirty two-digit speed numbers (20 through 49), then dial the number you wish to speed call. Press the # button, wait for two beeps and hang up. Repeat the procedure up to thirty times. To use, press the two-digit code for the number you want to call.
- Calling Line Identification (Caller ID): You need a calling line identification or caller ID unit in order for this feature to work. There are some telephone units that already have caller ID features on it.
- Caller ID call waiting: You need a calling line identification or caller ID unit in order for this feature to work. To receive a call while on the phone, press and release the receiver button. Your first call is placed on hold and you will automatically be connected to the second caller. To return to the first call, press and release the receiver button again. Your second call is placed on hold and you will be connected to the first caller.
All types of telephone units can be used for using these services. For caller ID and caller ID call waiting, you will need a caller ID unit in order for the feature(s) to work.
