It is the policy of the FSM Telecommunications Corporation that qualified FSM citizens be given first priority for employment consideration; with other Micronesian and U.S citizens utilized in positions for which no qualified FSM citizens are available.

 

 

Call Center Operator (2 positions)

Pay Level 3

$341.60 Biweekly

 

 

FSM Telecommunications Corp. Headquarters

P. O. Box 1210 Kolonia, Pohnpei FM 96941

 

 

Under the supervision of the Call Center Supervisor, the Operator is primarily responsible for handling various types of call center routed telephone calls including but not limited to domestic and international calIs, switch board, 611 calls, and directory assistance using computer-based keyboard, ffid CRT terminal. The Operator will answer Directory Assistance, toll, and coin calls for contracted services meeting time and quality objectives.

 

The Employee will perform the following essential functions: [Note: This position is part of a 24-hour, 7-day-per-week operation and will involve shift work and possible overtime work). Answer domestic and international customer calls and establish connections in an efficient manner. Answer local and directory assistance calls, obtain details necessary for search, consult computer or web based database and provide information to customers. Answer directory assistance calls for contracted client, obtain details necessary for search, consult computer database and provide information to customers. Answer crosscheck calls for contracted client, obtain phone number to conduct search, consult computer database and provide listing name and/or address information to customers. Answer National Directory Assistance (NDA) calls for contracted client, obtain details necessary for search, consult web based database and provide information to cu$tomers. Meet time objectives set by the clients and quality objectives set by management; meet answer time and quality objectives for call center contracted services. Refer customer complaints or emergency calls to appropriate intemal or extemal party. Coordinate and cooperate with other operating and administrative groups as required to accommodate service demands and requirements. Keep detailed record of such emergencies. Cross-train other staff in various aspects ofthis position to prepare them to fill in as needed. Perform other related duties or tasks as assigned or required.

 

 

The incumbent must have at least two years of college education with preferable emphasis in communications. Must be proficient in reading, writing, and understanding of the English language, so as to comprehend, apply and pass on spoken and written instructions. Must have good typing skills, and the ability to work with public on a daily basis.

 

 

Applications can be obtained from and returned to:

FSM Telecommunications Corporation Headquarters Kolonia, Pohnpei FM 96941

OR Any of the FSMTC offices in Chuuk, Kosrae and Yap