FAQ
phone
FSM laws prohibit anyone from making obscene or harassing calls. If you ever receive such calls: (1) Hang up at the first obscene word or if the caller remains silent after the second time you say hello. (2) don’t talk to the caller or give any information. (3) Call the police if you feel threatened. Be prepared to tell the day and time of each call, the caller’s gender, voice, accents or comments.
YES. A customer pays $6.00 one-time fee and $0.50 monthly to enable his landline phone to perform call forwards. The $0.50 monthly payment is not to cover per call charges. If the call forward was to another local landline then there is no additional per call charges. All call forwards to long distance, international and cell phones are charged according to the current approved tariffs. For example, your landline phone will be charged $0.10 per minute for each call if calls were forwarded to a cellphone.
A customer who wishes to block his or her phone line (regular residential, business and business key systems & PABX) from calling a cellphone may request FSM Telecom to assist with the block. FSM Telecom will assess for the “cellular mobile number blocking” service at $6.00 for setup (one time fee) and bill $2.00 per month per telephone number. There is no charge for telephone numbers who are not on cellular mobile number blocking.
You can customize your number by paying a service fee (one-time) of $15.00. We can only allow numbers that are available, meaning that the numbers have not been processed or assigned to any subscriber or the numbers are deactivated due to subscriber cancellation or disconnection.
Long distance telephone calls are charged for the duration of connect time. Charging does not start until the called party answers or until an answering machine, fax machine, computer modem, or other electronic device "answers" the call. Our telephone system cannot discern the difference between these devices nor identify the called person. If a fax machine or modem "answers" the call, a certain amount of time is initially spent establishing a connection. This time is included in your charges. Click here for international rates.
